Return and Refunds
RETURNS AND REFUNDS
You can return any product purchased on www.andreadamico.it within 10 working days from the delivery date.
Here's how you can proceed:
-Contact us using the form on the "Contacts" page or contact us at firstname.lastname@example.org
-Make sure that the products are in the same condition in which you received them, with all tags attached, including delivery note and invoice.
How long does it take and how is the refund made?
The refund can be made within 10 working days only after receipt of the goods at our office.
The refund will be made using the PayPal circuit or bank transfer, after communication of the data via e-mail
The direct costs of returning the goods will be borne by you.
Can I exchange a product?
Yes, if a product you have chosen does not fit and you want to replace the size or you want to replace it with another product, you can do it. By verifying that the product to be replaced is available, and you can send it back at your expense.
N.B. It is important that the product keeps the seals and tags as you found them.
Can I return a damaged product?
Yes, but it depends. In fact, you must always make sure that the product that arrives to you is intact and in perfect condition. In this case, it is possible to return it within 10 working days.
If an object is broken, is it possible to return it?
In this case it is best to contact the customerservice. Who will evaluate if the break is due to bad wear or if the product is really flawed.
In the first case, there is no refund.
In the second case, reimbursement is provided only for a proven problem of the object, otherwise replacement or repair.
Is it possible to repair a product that I have purchased (after a period of more than 10 days)?
Contact the Customer Service to verify the repair, which will formulate the repair estimate.
When do I return with which courier do I ship?
You can choose a different courier from the one that delivered the package, because the return is at your expense, and therefore you are free to choose the one you prefer.
Andrea D'Amico srl is not responsible for any theft or loss when the package is returned.
Can I replace something I bought in a shop or from your reseller (therefore not on our website www.andreadamico.it)?
In this case, you will need to go to the store for the replacement. Then go or contact the shop where the purchase was made.
Can I repair an item purchased in a shop or from your reseller (therefore not on our website www.andreadamico.it)?
The repair must always go through the Shop. Then go or contact the shop where the purchase was made.
Always make sure to insert a sheet inside the package, with the product to be replaced / Return amount and your personal data.